Customer Service
- 0117 918 1271
- software@vistra.com
Our FAQs answer a variety of common questions about PCSec. If you can't find the help you are looking for, please contact us. We will aim to reply within 24 hours.
Do you have a question? Ask Customer Service
How can I record in PCSec that a company has been dissolved?
What data should I archive before deleting a company from PCSec?
What should I enter for my company's Prescribed Particulars & Voting Rights?
The number of shares or paid up amounts show incorrectly under Statement of Capital
My form has been rejected due to missing Prescribed Particulars & Voting Rights
Share Certificates won't preview / print?
How can I add a share class with more than 2 decimal places?
How do I add and issue shares to joint shareholders?
Can I produce my accounts in PCSec?
How do I produce a Work Schedule?
What date is my company's Confirmation Statement due?
How can I learn which other companies are due to file their Confirmation Statement?
How do I record a Directors'/Secretary's Service Address
A Director's/Secretary's Service Address appears blank on my form
A Director's/Secretary's Service Address appears incorrectly on my form
You cannot change the code as there are references to it in other parts of the database
Object Invalid or no longer set
Invalid formatted XML Document – Please check element ‘PrescribedParticulars'
Invalid formatted XML Document – Please check element ‘Premises'
Invalid formatted XML Document – Please check element ‘Post Town'
Supplied share capital details contains invalid characters
Error sending form CS01 from PCSec to the mailbox – Filing Status Unknown
We have checked our records and this form appears to be a duplicate
Companies House are unable to complete this request (EF documents not found)
My form has been returned as ‘Conditionally Accepted' - what does this mean?
Why has my form been ‘Conditionally Accepted'?
What action do I need to take on a ‘Conditionally Accepted' form?
Logging a call with Companies House regarding software filing
I'm trying to delete a person/company but PCSec won't let me
How do I check for related records that may stop me deleting an entity?
What action(s) do I need to take to enable a successful deletion?