PCSec Support

PCSec is user-friendly company secretarial software. The most common functions are simple to use but some users find that they are able to maximise the benefits of using the system and some of the more complex features by referring to our FAQs, tutorials and user guides.

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Frequently Asked Questions

Find an answer to your question, watch our tutorials or take a look at our user guides. If you can't find the help you are looking for, please contact us. We will aim to reply within 24 hours.

Dissolved Companies

How can I record in PCSec that a company has been dissolved?

What data should I archive before deleting a company from PCSec?


What should I enter for my company's Prescribed Particulars & Voting Rights?

The number of shares or paid up amounts show incorrectly under Statement of Capital

My form has been rejected due to missing Prescribed Particulars & Voting Rights

Share Certificates won't preview / print?

How can I add a share class with more than 2 decimal places?

How do I add and issue shares to joint shareholders?


When are my accounts due?

Can I produce my accounts in PCSec?

How do I produce a Work Schedule?

Confirmation Statement

What date is my company's Confirmation Statement due?

How can I learn which other companies are due to file their Confirmation Statement?

Officers Addresses

How do I record a Directors'/Secretary's Service Address

A Director's/Secretary's Service Address appears blank on my form

A Director's/Secretary's Service Address appears incorrectly on my form

Program Error Messages

You cannot change the code as there are references to it in other parts of the database

Object Invalid or no longer set

Electronic Filing - Common XML Rejections

Invalid formatted XML Document – Please check element ‘PrescribedParticulars'

Invalid formatted XML Document – Please check element ‘Premises'

Invalid formatted XML Document – Please check element ‘Post Town'

Supplied share capital details contains invalid characters

Error sending form CS01 from PCSec to the mailbox – Filing Status Unknown

We have checked our records and this form appears to be a duplicate

The sum of the aggregate nominal value of shares for a currency does not equal the total aggregate nominal value of shares on the Statement of Capital

Companies House are unable to complete this request (EF documents not found)

My form has been returned as ‘Conditionally Accepted' - what does this mean?

Why has my form been ‘Conditionally Accepted'?

What action do I need to take on a ‘Conditionally Accepted' form?

Logging a call with Companies House regarding software filing

How Do I Delete A Person/Company In PCSec?

Deleting an entity

I'm trying to delete a person/company but PCSec won't let me

How do I check for related records that may stop me deleting an entity?

What action(s) do I need to take to enable a successful deletion?



How to Appoint a New Director with PCSec


When you appoint a new director, you are required to notify Companies House within 14 days of the appointment. You'll need to file the relevant form to update the public record. PCSec will produce this for you, along with the appropriate resolution, as well as updating your register of directors.



How to Prepare and File a Confirmation Statement with PCSec


Companies are required to file a Confirmation Statement with Companies House each year.  Failure to comply may result in the company being struck off. With PCSec to keep your information up-to-date, preparing the new Confirmation Staterment is simple.


How to Issue New Shares with PCSec


Companies must pass a resolution (at a meeting or in writing) to show the directors approval and file the relevant form at Companies House within 14 days. Crucially, the register of members must be updated. PCSec handles all this for you and provides a share certificate for the new member.


Filing Electronically at Companies House


Filing your company documents electronically saves time and money and with PCSec it is simple and straightforward.